JULY. When change happens, is it possible to improve the performance of the team and the satisfaction of its members at the same time?

Zuloaga ImatgeBlog English, Newsletter 2013Leave a Comment

Imagine the following situation. The ten members of a working team have known each other for a long time, they share similar opinions and points of view, generate open and creative discussions on the issues that concern them and achieve good business results. Communication flows without effort or misunderstandings. They are clearly a high performance team.

Why do we focus on sales, if service is what really matters?

Zuloaga ImatgeBlog English, NewsletterLeave a Comment

Very often we listen to executives talking about initiatives addressed to increase sales. This concept, “increasing sales”, is –together with “cost savings” and “innovation”– one of the three most current concepts in any management team. It is absolutely legitimate and even logical to desire selling more, at a better price and being innovative. Nevertheless, there are some occasions in which … Read More